Frequently Asked Questions: Training & Certification

What is IPC Certification?
IPC certification is a credential provided by IPC to individuals in the electronics industry, which is administered by licensed IPC training centers. The certification confirms a person’s knowledge of IPC standards and the ability to apply this knowledge to everyday manufacturing principals of printed circuit board applications.

Where can I find IPC Policy and Procedures?
The IPC Policy and Procedures document can be found on the IPC website or by selecting IPC Policy and Procedures. The IPC Policy and Procedures is a required module for all certification programs.  For additional information visit IPC Help for Instructors and Users

How do I become certified? 
The IPC Certification Department will assist. Please contact IPC’s Certification Department via the Certification Help Desk.

How do I get help with online certification?
For Questions and Answers related to certification please refer to the Certification FAQ.  If you do not find the answer to your question, please submit a help desk ticket. - Please be aware that we have implemented a Certification Help Desk for service requests. The help request submissions will allow us to track the requests better and respond more easily. - You can set up your access to the Help Portal from the CQI home page. Click on Certification Help Desk and follow the prompts.  Be sure to include your name and email address in your request so we can respond to you.

What standard-based training and certification program(s) does IPC currently offer?
Information on current IPC standards training and certification programs are described here. Each program description includes a listing of Authorized Training Centers where one can get training and certification. Program description flyers are available for each program from the site as well.

What is a maximum class size allowed per trainer?
To ensure the personal attention required by the training, standards-based training sessions programs that have only lecture presentations are limited to fifteen (15) students per trainer. Standards-based programs that have workmanship skills training shall be limited to twelve (12) students per trainer. Design certification courses are limited to thirty (30) students per instructor.

What kind of material do I need to conduct training for my student(s)? 
The training material you would need depends on your credentials and certification level. - The industry-approved course materials available through IPC must be used to conduct training that will lead to IPC certification. In addition to the published IPC standards and reference documents, only original publications including instructor guides, training visuals and supplemental training materials as developed and revised by the specific IPC Technical Training Committee, and obtained from IPC, may be used in the IPC Training and Certification Programs.

Who can purchase certification exam credits?
A Master IPC Trainer (MIT), a Certified IPC Trainer (CIT), as well as a Company designated administrator (CQI Buyer) can order certification exam credits via the IPC Online Store (shop.ipc.org) using credit card or with TERMS if your company is a member of IPC.  

How many exams credits can be purchase at a time? 
 As many as needed. IPC suggests that you do not purchase more credits than you need at any given time.  Certification exam credits will expire one year from the date of purchase.

Do purchased CQI exams credits expire? 
Yes. Certification exam credits will expire one year from the purchase date.

How often should a certified trainer recertify? 
Certified IPC trainers are required to recertify every two years.

How can I obtain a paper copy certificate?
As of April 1, 2015, certificates are NOW provided through the online CQI Portal electronically.

What are acceptable payments for purchasing IPC products and CQI exams? 
Certification exam credits are now available for purchase via the IPC Online Store. IPC accepts major credit cards (Visa, Master Card or American Express).  IPC members have an option to place online orders by PO and receive an invoice.  Invoice can be paid by credits, wire transfer, ACH or check.

Purchase Order - If using a Purchase Order, please e-mail your Purchase Order referencing Quote or Sale Order number, to WEB-custservice@ipc.org as soon as the order is placed online.  PO orders will not be approved and finalized until the copy of the PO is received. 

Credit Card - IPC does not accept credit card payments via the phone or email.  Credit card payments must be done online. 

Payment towards open Quote - If a quote has been prepared, please reference the quote number when sending a payment. Please note that prices are subject to change between the day the quote was prepared, and the day payment is received. - Quotes expire 90 days after issue date.  Most quotes can be paid online via the IPC Online Store

Check -  Payment by check must including shipping and handling charge noted on the invoice.  Mail check to: IPC 3491 Eagle Way Chicago, Illinois 60678-1349

Wire Transfer- Wire payment must include shipping and handling charge noted on the invoice. 

JP Morgan Chase Bank, N.A. New York, NY 

SWIFT code: CHASUS33 
Account Name: - IPC-Depository
 

Account #: 0018231861
ABA Routing #: 021000021.

ACH – ACH payment must include shipping and handling charge noted on the invoice.               
JP Morgan Chase Bank, N.A. 
10 South Dearborn Street 
Chicago, IL 60603 

SWIFT code: CHASUS33 
Account Name: - IPC-Depository 
Account #: 0018231861 
ABA Routing #: 071000013

How much are the Certification exam credits and how do I place an order?
Certification exam credits can be purchased online via the IPC Online Store. Please Note: You must be an IPC MIT/CIT or an approved company admin with rights from your company to purchase the online certification exam credits. All admins will have to pre-register with IPC to purchase online certification exam credits. Certification exam credits are available for purchase in $1 increment.  Exam credits will be decremented based on the pricing structure that exists and membership status when a class is scheduled.

I do not see my CQI order on the portal.
Certification exam credit funds will be available within 24 hours of the purchase. - If it has been more than 24 hours from the time you placed and paid for the order, please contact our Certification Department via Certification Help Desk by logging in to the portal with your username and password, or call + 1 847-597-2982. 

How do I navigate the CQI portal? 
The link to the certification portal is https://certification.ipcedge.org/. Please refer to the CQI Manual for a detailed “User’s Guide” on how to navigate the CQI Portal.

I just placed an order for an online exam, - when will the order show on the portal?  
Your account will be updated within 24 hours of your order.

I created my profile, now my certifications are missing, and I cannot access my portal. - why?
Because we already had you listed in our database when you created a profile, it created a duplicate record in our database. Please submit a help desk ticket with a description of the problem and we will correct the issue on your behalf. 

How can I request an extension to my certification?
Extensions may only be granted by a currently certified CIT or MIT in the same program. - A CIT or MIT can request his own extensions. - Certified IPC Trainers are authorized to grant; - at their discretion and in accordance with ISO or other certification guidelines and restrictions that may be in place at your company, a single extension of up to ninety (90) days. - The trainer must complete the 90-Day Certification Extension form and note the extension on the certificate. - DO NOT submit the form to IPC.

My company has multiple trainers and I would like to be their administrator so that we would only need to have one account and I could also set up classes if required. What options can IPC offer? 
In cases of multiple trainers, IPC offers you an option to create one account and assign a CQI Program Administrator as the account owner. - The ideal candidate is the person most responsible for entering reports and maintaining certification records. - A CQI Program Administrator may enter reports on behalf of their CITs. The CQI Administrator would be able to schedule classes for all CITs/MITs at your site and will be able to view the Certification Administrator Summary. The “Certification Administrator Summary” provides a detailed listing of all certification received from your company. - To become a CQI Program Administrator, please create a help desk ticket and let us know.

Why do students need to have an e-mail account to take an online exam?
Online exams need to be proctored by an onsite MIT/CIT.  The MIT/CIT needs to sign in first, and then the student will sign on to take the exam. - All students must have a valid and unique e-mail address in order to take an online exam.  If they do not have one, they can create one using Gmail, Yahoo, Hotmail, or any other free e-mail provider.

My company is a Certification center/Distributor of IPC. Why does my order no longer reflect 10% discount on 20 or more Certification exam credits?
You are purchasing certification exam fund credits in $1 increments.  Based on your signed partner agreement with IPC, a 10% discount is applied to purchases of 20 or more standards, publications, training videos. There is no 10% discount on purchasing of funds/credits.

My last order included the 10% discount on CQI exam credits.  Why is this not showing on my new order? 
We do recognize that some orders were processed with the 10% discount for certification exam fund credits in the past.  Future orders will no longer reflect this discount because the 10% discount does not apply to purchase of funds/credits.    

When was this change implemented? 
There has been no change. The 10% discount should not have been applied to certification exam fund credits.

Why were we not informed of this change? 
There has been no change. The agreement between IPC and you has not changed.