Frequently Asked Questions: Member Support

Member Support Services
IPC's Member Support department is open from 9:00 am - 5:00 pm Central Standard Time. For questions, please call +1 847-597-2862.

Services IPC Provides
Training and Certification
Conferences and Exhibitions
Professional Development – Technical Education
Market Research
Statistical Programs
Public Policy Advocacy

In which languages are your publications available?
All documents are available in English. Additional languages if available are listed in the IPC Online Store.

What are the available document formats that IPC offers?
IPC documents are provided in electronic download and hard copy formats.

  • Hard Copy — A professionally printed and bound document.
  • Download — Single-user electronic format allows one user to access the document from one electronic device. The electronic format does not allow print.

How can I update my company name on the invoice?
To update your company, contact information, please email your information and request to dataentry@ipc.org.

Can IPC bill to a non-member address and ship to a member address?
Yes, IPC can do that. You will need to contact orderIPC@ipc.org with your request.

Can IPC bill to a Member address and ship to a Non-member address?
Yes, IPC can do it that for you, however, non-member rates will apply. Prepayments by credit card, check or wire transfer would be required. Your member rate will apply if your company is an IPC Enterprise member. You will need to contact orderIPC@ipc.org.

How will the IPC quantity discount be applied on orders with multiple quantities of the same product?
The 10 percent quantity discount can be used by IPC Training Centers and IPC Distributors. The discount is applied to a quantity of 20 or more of the same item. The discount does not apply to certification exam credits or IPC EDGE 2.0 products.

Where can I find the price list for all the IPC products?
To find pricing for a specific product go to the IPC Online Store. A price is provided for both members and nonmembers. To receive member pricing, your site address must be listed as a member company in the IPC database and you need to be logged in to see member pricing. If you do not see a specific product in the online store, contact custservice@ipc.org for assistance.

What do I do if I have a question about a standard?
For technical questions about IPC standards or specifications, e-mail Answers@IPC.org, Please include your name, email address and phone number. Another method to use is by calling the IPC Technical Department at +1 847-597-2830.

How do I get member pricing?
You must be from a member company to receive member pricing.

Do I need to be logged in to browse IPC products on the Online Store?
No, it is not necessary to be logged in to browse the online store, however, when you log in we are able to identify if you are belonging to an IPC member company or nonmember company. This allows us to assign the correct price calculations to your order. Some products may not be available for viewing if you are not logged in.

How can I place an order?
You can place your order in the IPC Online Store using one of the following credit cards, Master Card, Visa, American Express or Discover. For products that are not available online contact IPC customer service at +1 847 597 2862 or email custservice@ipc.org.

How can I make changes to an existing order?
If your order has been approved and fulfilled, login to your IPC online account and create a Return Authorization form from the sales order. IPC will review and, if approved, you will receive a confirmation notification. Print the approved Return Authorization and ship the items back to the address on the Return Authorization. IPC policy states that you can return standards within 21 days from the purchase date. No Return Authorizations will be generated after 21 days.

Can IPC provide a quote?
You can now create quotes online and save them in PDF format to your computer. Quotes expire in 90 days. Quotes falling within the 90-day limit can be converted to an order and finalized by applying payment online. For items that are not available online, contact IPC customer service to request a quote at +1 847-597-2862 or email custservice@ipc.org.

What is IPC’s shipping and handling policy?
Your order will be shipped by UPS if shipped within the United States and by FedEx when shipped Outside the United States, unless otherwise specified at the time when your order is placed. All orders have a small handling fee which is shown on the documentation. Orders that are placed with your-own shipping account will show a small handling fee as a separate charge.

What is IPC’s order processing time?
Most orders are processed same day and fulfilled the following day. Orders placed after 12:00 p.m. CST will be processed the next business day, unless your order includes backorder items, then there will be a delay to include the backorder items. Shipping normally takes up to 5 business days, unless you upgraded to express shipping.

What is IPC’s return policy?
You may return any item, within 21 days of receipt, except for downloadable products, graphic images, Certification Exam Credits, IPC EDGE material or specified documents, for a full refund excluding shipping and handling. You will be responsible for shipping the returned items.

How secure is IPC’s online ordering system?
The safety and security of your order is of the highest priority to us. We ensure that your internet transactions stay private and protected by encrypting information through our secure server software. Your data, including name, address, and credit card number, cannot be read by anyone else while the information travels from your computer to our server. Once your order reaches us, your credit card number is stored on a system that has no connection to the internet.

Will IPC share my information with other parties?
Your privacy is crucial to doing business with IPC. We do not or will not share your information with anyone else, unless you give us permission to do so. From time to time, IPC may send you information via e-mail on programs or products we have to offer. Please Manage Your Email Preferences to manage the emails you receive from IPC.

Are IPC products available for resale?
An IPC distributor agreement is required to resell IPC products. Otherwise IPC products are not for resale.

I placed an order online and provided payment information. How can I confirm my order went through?
All online orders have an invoice, or a cash sale receipt associated with them. To view all the transactions, please login to your account and select Purchase History.

Why is my account on credit hold?
Accounts are placed on credit hold when there is a balance due to IPC. Please contact IPC at +1 847-597-2862 to review and pay an outstanding balance.

I paid all my invoices, why is my order on hold?
Your order or a single item on your order may be on hold due to items being on backorder. Items on backorder will hold up an order. IPC is committed to serving its customers in a most efficient and timely manner. If you would like your order shipped without the backorder product contact custservice@ipc.org and we will do our best to help you.

I sent a check payment two weeks ago, but it has not yet been applied. Why?
Domestic checks take 3-5 days to clear the bank - International checks take as long as a month to clear the bank. Please call IPC Member Support department at +1 847-597-2862 or e-mail orderIPC@IPC.org to make sure your payment was received.

I purchased a downloadable document but am having an issue opening/viewing it.
As the downloadable file is in PDF format, you need to have Adobe Reader installed on your computer. The popup blocker may be preventing the download job from running, please allow for the popup to run. Switching to a different browser (like Google Chrome or Firefox) may help. Internet Explorer can have issues and cause the problem. If you continue to have issues with the download, please contact IPC Member Support department at +1 847-597-2862 or e-mail custservice@IPC.org and we will work with you to fix the issue. If this is a Digital Rights Management document (DRM) please see DRM Frequently Asked Questions.

What is IPC’s HTS code (Harmonized Tariff Schedule code)
DVD/CD HST #8523.40.40.00 - For reproducing representations of instructions, data, sound, and image, recorded in a machine-readable binary form, and capable of being manipulated or providing interactivity to a user, by means of an automatic data processing machine; proprietary format recorded discs.

Hard Copy Standards HST #4901.99.0050 - Technical, scientific and professional books.

COO (Country of Origin): United States of America

Are IPC products dual use?
While the harmonization code we use for our standards could be considered dual use. In the case of IPC, the standards are NOT classified as dual use. Under the European regulations, dual use products would be initially designed for military use and could also be applicable in other capacities. IPC products are not included on the ITAR list (International Trade and Arms Regulations).