Frequently Asked Questions: Customer Support

Customer Support Services
IPC Customer Support department is open from 7:30 am - 6:00 pm Monday through Thursday and from 8:30 am to 5 pm Friday - Central Standard Time. For questions, please call +1 847 615 7100.

In which languages are your publications available?
All documents are available in English. Additional languages if available are listed in the IPC Online Store.

What are the available document formats that IPC offers?
IPC documents are provided in electronic download and hard copy formats.

  • Hard Copy — A professionally printed and bound document.
  • Download — Single-user electronic format allows one user to access the document from one electronic device. The electronic format does not allow print.

How can I update my company or personal information? 
To update your company or personal contact information, please email your information and request to Contact.us@ipc.org.

Can IPC bill to a non-member address and ship to a member address? 
Yes, IPC can do that. Prepayments by credit card, check or wire transfer would be required. You will need to contact Contact.us@ipc.org with your request.

Can IPC bill to a Member address and ship to a Non-member address?
Yes, IPC can do that for you, however, non-member rates will apply. Please contact IPC Customer Service Contact.us@ipc.org with your request.

How will the IPC quantity discount be applied on orders with multiple quantities of the same product? 
The 10 percent quantity discount is applied to a quantity of 20 or more of the same item when purchased on a single order. The discount does not apply to certification exam credits or IPC EDGE 2.0 products.

Where can I find the price list for all the IPC products?
To find pricing for a specific product go to the IPC Online Store. A price is provided for both members and nonmembers. To receive member pricing, your site address must be listed as a member company in the IPC database and you need to be logged in to see member pricing. If you do not see a specific product in the online store or believe membership status is incorrectly reflected, contact Contact.us@ipc.org for assistance.

What do I do if I have a question about the content of a standard?
For technical questions about IPC standards or specifications, e-mail Contact.us@ipc.org, Please include your name, email address and phone number. Another method to use is by calling the IPC Technical Department at +1 847-597-2830. For product availability and price, contact Contact.us@ipc.org.

How do I get member pricing?
You must be from a member company to receive member pricing. Visit IPC Membership page to learn more about IPC membership benefits and how to apply for membership online.

Do I need to be logged in to browse IPC products on the Online Store? 
No, it is not necessary to be logged in to browse the online store, however, when you log in we are able to identify if you are belonging to an IPC member company or nonmember company. This allows us to assign the correct price calculations to your order. Some products may not be available for viewing if you are not logged in.

How can I place an order?
You can place your order in the IPC Online Store using one of the following credit cards, Master Card, Visa, American Express or Discover, or through Customer Service at +1 847 615 7100 or email your order request to Contact.us@ipc.org.

How can I make changes to an existing order?
You can contact IPC customer service at +1 847 615 7100 or email Contact.us@ipc.org.

If your order has been approved and fulfilled, login to your IPC online account and create a Return Authorization form from the sales order. IPC will review and, if approved, you will receive a confirmation notification. Print the approved Return Authorization and ship the items back to the address on the Return Authorization. IPC policy states that you can return standards within 21 days from the receipt date.

Can IPC provide a quote?
You can now create quotes online and save them in PDF format to your computer. Quotes expire in 90 days. Quotes falling within the 90-day limit can be converted to an order and finalized by applying payment online. For items that are not available online or if you need assistance, contact IPC customer service to request a quote at +1 847 615 7100 or email Contact.us@ipc.org.

What is IPC’s shipping and handling policy?
Your order will be shipped by FedEx Ground if shipped within the United States and by FedEx International Economy when shipped Outside the United States, unless otherwise specified at the time when your order is placed. All orders have a small handling fee which is shown on the documentation. Orders that are placed with your-own shipping account will show a small handling fee as a separate charge.

What is IPC’s order processing time? 
Most orders are processed and fulfilled the same day.  Orders placed after 12:00 p.m. CST will be fulfilled the next business day, unless your order includes backorder items, then there will be a delay to include the backorder items.

What is IPC’s return policy?
You may return any item, within 21 days of receipt, except for downloadable products, graphic images, Certification Exam Credits, IPC EDGE material or specified documents, for a full refund excluding shipping and handling. You will be responsible for shipping the returned items.

How secure is IPC’s online ordering system?
The safety and security of your order is of the highest priority to us. We ensure that your internet transactions stay private and protected by encrypting information through our secure server software. Your data, including name, address, and credit card number, cannot be read by anyone else while the information travels from your computer to our server. Once your order reaches us, your credit card number is stored on a system that has no connection to the internet.

Will IPC share my information with other parties?
Your privacy is crucial to doing business with IPC. We do not or will not share your information with anyone else, unless you give us permission to do so. From time to time, IPC may send you information via e-mail on programs or products we have to offer. Please Manage Your Email Preferences to manage the emails you receive from IPC.

Are IPC products available for resale?
An IPC distributor agreement is required to resell IPC products. Otherwise IPC products are not for resale.

I placed an order online and provided payment information. How can I confirm my order went through? 
All online orders have a Sale Order number which is generated at the completion of checkout.  The SO number is confirmation for your order.  All sales orders have an invoice, or a cash sale receipt associated with them. To view all the transactions and order status, please login to your account and select Purchase History.

Why is my account on credit hold?
Accounts are placed on credit hold when there is a balance due to IPC. Please contact IPC at +1 847 615 7100 to review and pay an outstanding balance.

I paid all my invoices, why is my order on hold?
Your order or a single item on your order may be on hold due to items being on backorder. Items on backorder will hold up an order. IPC is committed to serving its customers in a most efficient and timely manner. If you would like your order shipped without the backorder product contact Contact.us@ipc.org and we will do our best to help you.

I purchased a downloadable document but am having an issue opening/viewing it. 
As the downloadable file is in PDF format, you need to have Adobe Reader installed on your computer. The popup blocker may be preventing the download job from running, please allow for the popup to run. Switching to a different browser (like Google Chrome or Firefox) may help. Internet Explorer can have issues and cause the problem. If you continue to have issues with the download, please contact IPC Member Support department at +1 847 615 7100 or e-mail Contact.us@ipc.org and we will work with you to fix the issue. If this is a Digital Rights Management document (DRM) please see DRM Frequently Asked Questions.

What is IPC’s HTS code (Harmonized Tariff Schedule code)
DVD/CD HST #8523.40.40.00 - For reproducing representations of instructions, data, sound, and image, recorded in a machine-readable binary form, and capable of being manipulated or providing interactivity to a user, by means of an automatic data processing machine; proprietary format recorded discs.

Hard Copy Standards HST #4901.99.0050 - Technical, scientific and professional books.
COO (Country of Origin): United States of America

Are IPC products dual use?
While the harmonization code we use for our standards could be considered dual use. In the case of IPC, the standards are NOT classified as dual use. Under the European regulations, dual use products would be initially designed for military use and could also be applicable in other capacities. IPC products are not included on the ITAR list (International Trade and Arms Regulations).

Is IPC ISO certified?
IPC is a trade association and does not maintain an ISO certification.